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1. Introduction
chairOS ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
By using chairOS, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
We collect information you provide directly to us, including:
- Account information (name, email, phone number, business name)
- Payment information (processed securely through Stripe)
- Business profile information (services, pricing, availability)
- Client information you enter (names, contact details, booking history)
- Communications with us or through the Service
2.2 Automatically Collected Information
When you use our Service, we automatically collect:
- Usage data (pages viewed, features used, time spent)
- Device information (IP address, browser type, operating system)
- Location data (approximate location based on IP address)
- Cookies and similar tracking technologies
2.3 Third-Party Information
We may receive information from third parties, including:
- Authentication providers (Google, etc.)
- Payment processors (Stripe)
- Analytics providers
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve the Service
- Process payments and transactions
- Send booking confirmations, reminders, and notifications
- Provide customer support
- Detect and prevent fraud or abuse
- Comply with legal obligations
- Send marketing communications (with your consent)
- Analyze usage patterns and improve our Service
4. How We Share Your Information
We may share your information with:
4.1 Service Providers
We share information with third-party vendors who perform services on our behalf, including:
- Payment processing (Stripe)
- SMS and email delivery (Twilio, Resend)
- Cloud hosting and infrastructure
- Analytics and monitoring
4.2 Legal Requirements
We may disclose information if required by law or in response to valid legal requests, such as:
- Subpoenas or court orders
- Legal processes and investigations
- Protection of our rights and safety
- Fraud prevention and security
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security audits and monitoring
- PCI-DSS compliant payment processing
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.
6. Your Rights and Choices
You have the right to:
- Access and review your personal information
- Correct inaccurate or incomplete information
- Request deletion of your information
- Export your data in a portable format
- Opt out of marketing communications
- Disable cookies through your browser settings
To exercise these rights, contact us at support@chairos.app or through your account settings.
7. Data Retention
We retain your information for as long as necessary to provide the Service and comply with legal obligations. When you delete your account, we will delete or anonymize your information within 30 days, except where we are required to retain it for legal or regulatory purposes.
8. Children's Privacy
Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will delete it immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the Service. Your continued use after such changes constitutes acceptance of the updated policy.
11. Contact Us
For questions about this Privacy Policy or our privacy practices, contact us at:
ChairOS Inc.
Email: support@chairos.app
Address: 123 Business St, San Francisco, CA 94105